Refunds.

Last updated: July 2026 The short version If your gift didn't work, we'll refund it. If it worked and you changed your mind after it was opened, we generally can't. When we refund in full The gift link never worked The bouquet or music failed to play and we couldn't fix it You were charged more than once for the same gift You paid but no gift link was ever issued When we can refund If you paid but the gift has not yet been opened by the recipient, contact us and we will refund it and disable the link. When we can't refund Once a gift has been opened, it has been delivered in full, and we cannot refund it. This is because the product is digital and cannot be returned. Please use the preview before paying — it shows exactly what the recipient will see. We also can't refund because of a mistake in the message or the recipient's address after the gift has been opened. Check the preview carefully. How to request one Email hello@fiorella.love with the gift link or your payment receipt. We aim to respond within two business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank. Your statutory rights Nothing here limits any rights you have under the consumer law of your own country.